What We Have Covered in This Article
Last Updated on January 6, 2020 by Editor Futurescope
HostGator will rarely miss on the top hosting companies ranked on any search engine. Started in the year 2002, HostGator has been named severally as the fastest growing web hosting organisation globally and particularly in the United States. Presently, they are hosting over 60 million domains on their servers and also offering a variety of hosting plans to their customers. To host your website on their servers, you have to select one of their plans which include dedicated hosting, VPS hosting, reseller hosting and shared hosting. Start by close checking the hosting plans of their official website before taking the next move for HostGator Sucks.
Why their number of customers is always increasing
One of the reasons why the number of HostGator users has always been increasing relates to the number of hosting plans they offer. The organisation, which utilises Enterprise processors and Dell powered servers offers unlimited sub domains, C-panels, FTP account and 99.9% server up time guarantees to their customers.
They also provide 30 days money back guarantee. Therefore, when buying a plan you should expect reliable services. The server downtime is almost negligible. And even though their service is not the best, they claim to offer 24×7 supports to their customers through e-mails, chat and phone calls. Their customer care is US based.
HostGator Sucks: Some of the reasons why people are avoiding
Even though the organisation has satisfied many customers through their services, it lags too much to stand at the best position globally when it comes to web hosting. The following are some of the reasons why some people are avoiding them while others cancel their plans as soon as they have purchased them.
There is no evident pricing
The organisation has been publicising their hosting services by fooling individuals for the year plan. However, it actually turns out to be a monthly plan when you arrive at the payment section. Costs of the entire plan significantly rise and a customer has to either go for it or leave it.
Choking performance
Most of their customers complain about their web package getting choked immediately the money back guarantee expires. It is a huge problem that has already affected many individuals.
No notifications
HostGator will modify your account from time to time or remove it without any prior notice. That is likely to affect the performance of your business greatly.
Inexperienced support team
Some of their support team has no adequate knowledge to offer the right services. After purchasing a plan, expect late reply to emails and support tickets.
Panel problems
The C-panel or the WHM have negligible or little support for the other languages apart from English. That is a huge problem to non-English speaking individuals.
Database errors
Some of their clients report database errors with the shared hosting HostGator provides. That can lead to non-functionality of some websites.
Broken links
Some customers complain that links embedded in their websites are broken without any reasons.
HostGator does not offer cloud hosting
Cloud hosting would permit the organisation to offer a more scalable hosting plan, and therefore it is a big shame that they do not offer it. If they offered cloud hosting plans, we would have the option of paying for the space and the resources we need rather than the flat monthly rate. Cloud hosting also eliminates redundancy.
No virus or spam protection
HostGator has succeeded in attracting more customers, however, lack of spam or virus protection in their email software is a big drawback. Competitors offer unlimited email addresses with inbuilt virus and email protection.
Those are some of the painful problems most of the individuals using HostGator Sucks webhosting identify. However, it is hard to verify some of the complaints. And because most of the complaints were registered recently, you might need to consider some other hosting providers.
Now, let us consider HostGator’s performance.
What step would you take after signing up for a website host only to realise that your website is very slow and disappears from time to time. Your most likely step would be to switch the provider, and that would definitely cost you more headache and money. Otherwise, HostGator Sucks your pocket. That is the primary reason you would want to select the most reliable web hosting company with stable performance throughout. But how will you get such information? The following information will help you understand the overall performance of HostGator.
The Speed Test Results
Speed should be the first performance indicator to consider when shopping for the best webhosting provider around. A fast website will be great for your target market and will also help with search engine rankings. Actually, studies show that one second delay in a page load can cost you more than 7% of customer conversions, 11% of your website page views and at least 16% of user satisfaction.
When hosted on HostGator, your website is likely to load slowly during the peak hours. That is particularly true when it comes to the shared hosting plan. With a shared hosting account, you will share the server resources with some other websites hosted on the same server. Immediately you start getting more web visitors, you might need to upgrade the hosting.
The Server Response Time
Your website content will significantly affect the loading time of your websites. A quick example: if you have included a lot of images in your website, the page loading time will be longer. HostGator’s server response time will rarely exceed one second. In other words, your website will load fast in any part of the world.
The customer service
Their customer service is not the best. Typically, their response time ranges between 3-5 days. They have concentrated more on getting more clients and they are offering 80% discount on all their plans. In addition to being a problem, the speed might have also contributed to the bad customer service. Their customers have already increased, but they have not improved their services.
Also, whenever they send tickets and you try to email they back, it will take somewhere between 2 and 4 working days before they reply. You should ensure that your website is properly secured and working properly when purchasing a plan. Also, you should consider the available backup services to avoid burning a hole in your pocket.
Wrap it up!
HostGator hosts more than 8 million domains and is still among the most popular website hosts in the global industry. However, HostGator is only suitable for beginners as it HostGator Sucks. They do not offer spam or virus protection with their email software and their customer support is wanting.
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11 comments. Leave new
I’m guessing the author of this article is”
1. Habitually a crybaby
2. A Newbie (NOOB) themselves
3. Paid off by a competitor of Hostgator
I’ve been with Hostgator for 3 years.
1. I pay monthly, or I could pay annually and get a better price
2. I have Cloud Hosting through Hostgator
3. I have a website that the homepage is 12.5mb and CONSISTENTLY LOADS in less than 3 SECONDS. Tested using Google speed tests, GTMetrix, Pingdom, and WebPageTest
To address the few remaining complaints.
1. Anyone with 1/2 of a legit business (or personal life) isn’t going to use the basic default email platform through Hostgator, or any other hosting provider. They’ll opt for Google email products or Microsoft email products.
2. Customer service has always been quick and helpful the times I’ve needed them.
3. My server response time with Hostgator runs between 200ms and 300ms.
In conclusion. Most of the complaints above are from people whom mostly likely have no business being web administrators or even around websites. They should stay indoors playing with their fidget spinners. Leave web development to the real professionals.
He may be writing an affiliate article but I haev to say he is not wrong. I have used Hostgator for like 10-15 years (guessing on the dates) and their customer support is SEVERELY lacking. Their staff are completely inept and untrained.
Their Customer panels are a mess, finding things and fixing things is really difficult without just “knowing” from experience where to go.
Maybe if you purchase Cloud or VPS hosting it is better but the shared hosting service is pretty awful.
I have had so many issues with them over the years – even up to today having serious issues with my host, my domain registration – etc.
I have been a customer of Hostgator for 13 years, almost as long as they have been in business and their customer service now officially “sucks”. A steady decline in response time, customer service reps are clueless, and the vast majority of their quality people have left. Five days or more response time for trouble tickets, often requesting a “stupid” question that is clearly identified in the ticket, and hold doing anything until you answer a question already answered. Re-start the clock again – another five days. Multiple outages over the past few years, costing you valuable customers, and their boxed response is will compensate one month’s worth of hosting. After you lose tens of thousands of dollars, again and again. Should have migrated to different provider a long time ago. But I believed their BS we care crap from a few years ago.
Really bad.
Database error every day and so very often on my nameserver.
I’ve contact them and they told their was problems on my site.
What? My site is the same for 3 years!
And when I tell them what’s going on, they don’t answer even I asked for 3 times.
I beg them to tell me the truth, they says if I don’t satisfy experience with them, go for private server plan (my site has only 400-600 people/day with about<10 GB bandwith/mth) or go for other hosting company.
Very bad. Come try and never again!
I agree. HostGator is the absolute worst. They are terrible. They are beyond terrible. They are far beyond awful. They suck beyond what words can describe! Avoid them at any cost. If you sign up with them you WILL DEFINITELY regret it. As far as the comments praising HostGator….Bahahahaha. They are surely “plants” from HostGator personnel. Don’t believe me? Just look at all the negative reviews. Do yourself a favor and stay away from HostGator. They suck, it’s just that simple. They just want your money!
I just switched from Siteground to Hostgator for no other reason than the price for their GoGeek plan is not competitive. It’s approximately 40% more than any of their competitors. Other than that, their service is outstanding otherwise I’d stay.
Hostgator takes over 72 hours to migrate your website which is beyond comprehension. It took Siteground an hour maybe more when I switched to them two years ago.
It took almost 15 minutes for the chat representative to acknowledge me even though we were already connected. His incompetence much less his ability to type was unfathomable. The wait time for support is over 30 minutes. Once you do get ahold of a person, I hear no apologies for the inconvenience rather excuses.
I canceled and requested a refund. That was an hour ago and still no email confirming the cancellation. I’m guessing it will take an act of Congress (pun intended) to get the money refunded. I’ll be talking to my bank to have the charges reversed shortly.
Stay away from this poor excuse for a company!
Everything Hostgator does is EXTREMELY slow, from adding domains, migrating, cancelling, downgrading…
Support answers FAST but will not have the answer you need lol.
I will suggests to stay away from Hostgator, too many error 500, slow site loading, support answer fast but not work fast,
I have been hacked from within Host Gator four times within the last 18 months. The most recent was on December 14th 2018. At that time and still now, I lost all of my domains and email accounts save for my primary account. I did not even have any of my domains active on DNS at the time – in other words, no one could hack a website of mine because the only way you could get there is with an ip address. I was only using the domains for email. I also had 30 character passwords upper/lower/number/symbols.
Host Gator’s customer service sucks. It is now December 18 and they have still not reinstalled from backup. In fact, I have been told that they do not have a recent backup. The newest in from November 24th.
I have just had a linux admin email me and basically tell me that I am out of luck. He seems so indifferent. No compassion and no effort to discover the cause or to make it right.
I have been a Host Gator reseller subscriber since Brett Oxley (the original owner/CEO) was working out of his apartment/dorm room. But soon, I will be history at Host Gator – I am moving to another hosting company.
Glad to see articles like this showing Hostgator for what it really is. I recently just wrote my own Hostgator review (see link) about why I hate it – main reason is lousy support since EIG brought them out.
I have been a customer for Hostgator for 9 years now, Lately it became the worst hosting service ever, I use more than 8 different services; Hostgator is the worst among them. I totally not recommending it and I am planning to migrate from all their services in the next couple of months.